Shipping & Policies
Australia Wide Shipping:
Postage is FREE when you spend $100 or more.
Under $100 and postage is $8.95 for standard tracked post or $11.50 for express tracked post both options are flat rate Australia wide. We do our best to get all items posted within 7 business days from purchase - however if you pay by bank deposit your item will be posted as soon as your payment has been received. Please note, selecting 'express post' does not mean your order will be processed quicker, it is based on the time-frame for postage only. If you require international shipping please contact us first at firstname.lastname@example.org
Yes, we now offer flat rate postage to New Zealand, USA and UK. Flat rate means you can purchase as many items as you like and it will only cost the one set rate.
We now offer international shipping!
International flat rate postage to New Zealand, USA and UK:
New Zealand flat rate postage $25
USA flat rate postage $40
UK flat rate postage $50
Please note we're not responsible for any customs or taxes that may be applied in your country on arrival.
Refunds and Exchanges/store credit
Our product descriptions accurately describe the products we sell and we do not offer refunds unless product is faulty. All of our clothing items are made to order. As a result, we do not offer refunds for these products. Each clothing item has a sizing guide, so please choose carefully.
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may use this information to retarget you on social media with Hey Kiddo products you might be interested in.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Hey Kiddo reserves the rights to all custom designs we create for our customers. Custom designs will also be available for other customers to purchase.
All designs created by Unique Baby Boutique are Copyright protected.